Construction / Renovation Questions

Q: What are the plans for new construction and renovation of current housing?
A: Our new construction is complete at Andrew Jackson Court. Renovations are currently underway in our Cabaniss Crescent, Billingsley and Barrancas neighborhoods.

Q: How much notice will be given prior to the move?
A: All efforts will be made to not take the home until the current resident vacates. However, Balfour Beatty Communities staff will solicit transfers of units scheduled for renovation if the resident has a minimum of 12 months or more remaining here at NAS Pensacola. Moves are voluntary.

Q: If I am moved due to renovation/demolition, will I have to clean my home?
A: The home must be clean from a health and safety perspective and the appliances must be fully cleaned. However, the standards of cleanliness will be less than for a unit that will be immediately reoccupied. You will be provided those standards by the Community Management Office.

Q: Who pays for the move if I choose to move into the local economy instead?
A: Balfour Beatty Communities will make every effort to maintain your residency. The choice to move into the local economy is yours. However, the move would be at your own expense if comparable housing is available within our community.

Utility Questions

Q: Will I have to pay utilities for my home?
A: Utilities (gas, electric, water and sewer) are included in your rent. Once all of the homes in a neighborhood are equipped with electric and gas meters, consumption and costs will be tracked for one year. An average consumption will be determined for each type of unit in each neighborhood and 115% of this average will be established as the utility allowance. You will be responsible for any amounts over the 115% average that has been established. You will receive rebates for consumption under 100%.

Q: When will homes be metered?
A: Homes will be metered as they are built or renovated. There is not a specific timetable for this addition. However, we anticipate that it will occur within the next four to six years.
 

Miscellaneous Questions

Q: Will I have to mow my own lawn?
A: Balfour Beatty Communities will mow all grass except for fenced in yards.

Q: Is there a self-help program?
A: Balfour Beatty Communities has on-site professional maintenance personnel to provide responsive care for every home. We ask residents to leave home repairs to these professionals by calling in a service request. However, a self-help facility will be provided where residents may obtain common yard materials, common yard tools and fluorescent bulbs.

Payment Questions

Q: If both spouses are service members, do they both "forfeit" BAH rent?
A: Dual Military will pay rent equal to the “with dependents” BAH of the higher ranking spouse. This holds true, regardless of which spouse carries the dependents on their Page 2 and whether or not the “with dependents” rate is paid to that Member. The second spouse will collect their entire BAH in their LES unaffected by Balfour Beatty Communities.

Q: When BAH increases, what happens to the amount of my rent?
A: Rent will increase the same amount as BAH, effective immediately.

Q: If my rent is late, do I need to pay a late fee?
A: The late fee for rent and all other charges that are not paid in a timely manner is $25.00.

Q: How much is my rent?
A: The amount of your rent is set at your BAH.

Q: If I receive a promotion or demotion, what is the amount of my rent?
A: The rent will increase for a promotion and decrease for a demotion. The rental amount is always the amount of the BAH. It is your responsibility to notify the Community Management Office within five (5) days of any promotions or demotions.

Q: What is the eviction policy?
A: Residents may be evicted for non-payment, egregious acts, or failure to follow Community Policies. The Command will always be involved in all eviction proceedings.

Q: Will I start to receive BAH?
A: Military families living in Privatized Housing will collect the BAH.

Q: Now that BAH is noted on my LES, is this amount taxable?
A: No, BAH is not taxable.

Q: What does my rent include?
A: Your rent will include your electric, gas, water, sewer, and fuel oil for heat. It also includes a Personal Property Insurance policy to cover your personal belongings up to $20,000 with a $250 per incident deductible.

Q: Who is responsible for answering our payment questions?
A: You may direct your questions to the Community Management Office.

Q: Is the Security Deposit refundable?
A: Yes. These monies will be refunded to you when you move out, if all payments have been made and there is no excess damage beyond normal wear and tear.

Q: Will rent be prorated if I move out other than the last day of the month?
A: The month will be divided in to 30 equal periods, despite the numbers of days in any given month. The rent will be assessed only for the days you lived in housing.

For Service Members in the Army, Navy and Air Force:

When you sign your lease, you will also sign a "Payment by Allotment” form. Your BAH will wired to the Military Assistance Corporation (MAC) who is a contractor that collects allotments and remits these payments to vendors. MAC will wire the funds to AETC Housing, LLC (Balfour Beatty Communities). You will see your BAH on your LES as an entitlement and as a payment to AETC Housing, LLC. The advantages of Payment by Allotment are that you will not be required to pay a Security Deposit and your rent will be due in arrears. If you choose "Direct Payment" you will need to make your rental payments to the Community Management Office. You will be required to pay a Security Deposit equal to one month of rent and your rent will be due in advance.

For Service Members in the Marines:

The same applies as the answer above, however, if you chose "Payment by Allotment”, you are responsible for filling out an allotment form (DD Form 2558) and forwarding your copy of the DD Form 2558 to your finance administrator.

For Service Members in the Coast Guard:

The same applies as the answer above, however, if you chose "Payment by Allotment”, you are responsible for filling out an Allotment Worksheet (CG PSC-2040). Balfour Beatty Communities maintains a copy of the PSC-2040 and you take the original signed PSC-2040 to your PERSRU Office for initiation of the rent allotment. 

Pet Questions

Q: Is there a pet weight/policy?
A: The number of pets in a home is limited to two. Cats and dogs are permitted with no weight limit.

Q: Is there a restrictive pet policy?

A: Yes, residents are not permitted to have the following breeds of dogs: Rottweiler, Chow, Akita, Pit Bull, American and Strattfordshire Bull Terriers and Dobermans. Pre-existing Residents (those living in housing prior to October 1, 2007) will be allowed to maintain their existing pets if they execute a “Pet Addendum”.

Assignment Questions

Q: How will the waiting list process be managed?
A: The Navy Family Housing Office will maintain the referral lists by rank and bedroom size.

Q: How will the Assignment process work?
A: Service members will continue to go to the Navy Family Housing office to complete their application. The Navy Family Housing Office will determine your entitlement (number of bedrooms) and you will be referred to the Community Management Office for the actual assignment.

Q: Can a family be moved from a three bedroom to a two bedroom if they only have one child?
A: No. Once settled in, you will not be downgraded regardless of a reduction in family composition.

Q: What happens if my family size increases?
A: A transfer request will be placed through the Community Management Office. You will be required to update your eligibility through the Navy Family Housing Office and be placed on the proper referral waitlist. The initial lease term must be fulfilled, and a 30 day written notice must be given prior to any requested transfer.

Maintenance Questions

Q: Who provides maintenance for my home?
A: Balfour Beatty Communities provides maintenance services.

Q: Whom do we contact with concerns of maintenance issues?
A: Residents may contact the Service Request Desk.

Q: How do we make a maintenance request?
A: Residents will be provided a telephone number at their installation to report an emergency, or to request maintenance repairs. Residents can also initiate maintenance service via our website. 

Leasing Questions